Payment and Refund Policy

Last Updated: 26 October 2026

This Payment and Refund Policy applies to all purchases made through newstrio. It explains how payments are handled for our professional resources dedicated to studio production in motion, including studio equipment setup, dynamic camera operation, lighting and sound waves, and high-quality workflows for television news and live shows. The policy covers digital courses, training modules, and related subscription services offered to customers in the United Kingdom.

Scope of the Policy and Covered Services

This policy governs all transactions involving access to our digital educational materials and resources. It applies to one-time purchases of individual courses as well as ongoing subscription access. Services include downloadable guides, video tutorials, and interactive workflow templates focused on studio production techniques. Physical goods are not offered, and this policy does not extend to third-party platforms where our content may be accessed separately.

Prices, Currencies, Taxes and Additional Charges

All prices are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included where applicable for consumers. No hidden fees apply to standard purchases, though currency conversion charges may arise if paying from outside the UK. Subscription renewals occur automatically at the rate shown at the time of initial purchase unless altered by us with advance notice.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards processed through secure third-party gateways. Payment authorisation occurs immediately upon submission of order details. All transactions use encryption compliant with UK data protection standards to safeguard card information. We do not store full payment details on our systems.

Order Confirmation and Contract Formation

Upon successful payment, an email confirmation is sent detailing the order. A binding contract forms when we issue this confirmation or grant immediate access to digital content. Customers should retain the confirmation for their records as proof of purchase.

Cancellation Rights and Periods

Under UK consumer law, customers generally have a 14-day cooling-off period from the date of purchase to cancel without reason. This right applies before access to digital content begins. For subscriptions, cancellation can occur at any time via account settings, with access continuing until the end of the paid period.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available within the cooling-off period if no substantial content has been accessed. Once a course or module has been viewed or downloaded, the right to cancel may be lost. Promotional bundles, completed subscriptions, and content accessed after purchase are typically non-refundable. Refunds are not granted for change of mind after the cooling-off period expires.

Step-by-Step Procedure to Request a Refund

To request a refund, contact us in writing via the details on our Contacts page. Provide your order number, proof of purchase, and a clear explanation of the request. Requests must be submitted within the applicable time limits. We acknowledge receipt within five working days.

Inspection, Approval, Rejection and Notification

Each refund request undergoes review for eligibility based on access logs and policy terms. We notify customers of the decision by email within ten working days. If approved, processing begins immediately. Rejected requests include reasons and information on any available alternatives such as account credit.

Refund Method, Processing Time and Fund Receipt

Approved refunds return to the original payment method. Processing takes up to fourteen days, after which funds typically appear in the customer's account within three to five additional working days depending on the card issuer. No cash refunds are issued.

Special Rules for Digital Content and Subscriptions

Digital content access begins immediately upon purchase, affecting cancellation rights. Subscriptions renew automatically and can be cancelled to prevent future charges. Promotional offers follow the same refund rules unless explicitly stated otherwise at the time of purchase. No refunds apply to content consumed during any trial period.

Failed Payments, Duplicate Charges, Chargebacks and Fraud

Failed payments result in order cancellation with notification sent to the customer. Duplicate charges are investigated and refunded promptly upon verification. Suspected fraudulent activity leads to account suspension and reporting to authorities. Chargebacks are treated as disputes and may result in loss of access to content.

Mandatory Consumer Rights That Cannot Be Excluded

This policy does not affect statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Customers retain rights to remedies for faulty digital content or services not provided with reasonable care and skill. These rights apply regardless of the terms in this policy.

Contact Route, Policy Changes and Last Updated Date

For questions about payments or refunds, use the contact form on our Contacts page or email [email protected]. We may update this policy periodically to reflect legal changes. The current version is dated 26 October 2026 and supersedes earlier versions. Continued use of the site after updates constitutes acceptance of the revised terms.